Frequently Asked Questions

What is container self-storage?

Container self-storage gives you your own clean, secure steel storage unit within one of our gated sites. You can drive directly up to your container, making loading and unloading simple.

What container sizes do you offer?

We offer a selection of storage unit sizes, including 8ft, 10ft and 20ft containers. Availability may vary between locations. Our team can help you choose the right size for your needs.

How much space is inside a 20ft container?

A 20ft container provides approximately 160 square feet of floor space. It is usually large enough to hold the contents of an average three-bedroom house or a substantial amount of business stock, tools and equipment.

Which size container do I need?

This depends on what you are storing:

• 8ft containers are suitable for smaller house moves, furniture, equipment or business stock.
• 10ft containers work well for one or two-bedroom properties or growing businesses.
• 20ft containers are ideal for larger house moves, commercial stock, tools, machinery and equipment.

If you are unsure, contact us and we will be happy to advise you.

Can I book a container online?

Yes. You can find your nearest Storage Panda site, check availability and reserve your storage unit online in just a few clicks.

How quickly can I move in?

If a suitable container is available and your booking has been completed, you may be able to move in straight away. Your access details will be provided once your booking, identification and initial payment have been confirmed.

Do I need to sign a long-term contract?

Our storage is designed to be flexible. Minimum rental periods and notice requirements are explained during the booking process and included within your storage agreement.

How do I access the storage site?

Access is provided through our secure gated entry system. Only authorised customers can enter the site. Access arrangements and opening hours may differ by location, so please check your chosen site’s information before visiting.

Can I drive directly up to my container?

Yes. Our ground-level containers are designed for convenient drive-up access. You can park close to your unit and load or unload without using lifts, corridors or trolleys.

What are your opening hours?

Opening hours vary between Storage Panda locations. Please check the location page for your chosen site for the latest access times.

Are your storage sites secure?

Security is one of our highest priorities. Our sites are protected by secure perimeter fencing, controlled gated access and comprehensive CCTV coverage. Customers are also provided with a suitable high-security lock.

Are the containers weatherproof?

Our containers are constructed from strong, weather-resistant steel and are designed to keep your belongings protected from the elements. Containers are inspected before being made available to customers.

Could condensation occur inside my container?

As with any unheated storage space, changes in temperature and moisture levels can occasionally cause condensation. Items should be completely dry before storage, and we recommend leaving space for airflow and using moisture absorbers where appropriate.

What can I store in my container?

Our containers are suitable for many personal and commercial items, including:

• Household furniture and belongings
• Business stock and documents
• Tools and equipment
• Building and landscaping materials
• Sports and leisure equipment
• Seasonal items

Please contact us if you are unsure whether a particular item is suitable.

What items are prohibited?

You must not store illegal, stolen, dangerous, explosive, flammable, toxic or environmentally harmful materials. Perishable food, live animals, firearms and anything that could cause damage or nuisance are also prohibited. A full list of prohibited items is included within our storage agreement.

Can I use a container for business storage?

Yes. Container storage is an affordable and convenient option for tradespeople, online retailers and businesses needing space for tools, materials, equipment, documents or stock.

However, units cannot be used as workshops, offices, retail premises or as a registered business address unless we have agreed otherwise in writing.

Can I work from my storage container?

No. Our containers are provided for storage purposes only. Customers may visit to load, unload or organise their belongings, but units cannot be used as workshops, offices or places of business.

Can I receive deliveries at the site?

Deliveries must normally be arranged for a time when you are present to accept them. Storage Panda cannot accept responsibility for unattended deliveries unless this has been agreed with us in advance.

Do I need insurance for my stored belongings?

Your belongings must be adequately insured while in storage. Please check the insurance information provided during booking or contact us for details of the options available at your chosen site.

Do you provide a lock?

Yes a lock will be supplied for your container. Customers must not use an unsuitable lock or replace a supplied lock without our permission.

Is there electricity inside the containers?

Storage containers do not normally include an internal electricity supply. Please check the details of the individual unit or contact us if you have a specific requirement.

Can I store a vehicle inside a container?

Vehicle storage may be permitted only with our prior written approval and subject to specific conditions. The vehicle must be suitable for storage, insured and free from leaks. Fuel, batteries and other safety considerations may also apply.

Can I share access with another person?

You may nominate another authorised person where permitted, but you remain responsible for your unit, its contents and anyone accessing the site on your behalf. Access details must never be shared with unauthorised people.

How do I pay for my storage?

Payments are normally collected automatically using the payment method registered to your account. Full payment information, including your rental price, billing date and any deposit, will be shown during booking.

What happens if I need a larger or smaller container?

Contact our team and we will check current availability. If another size is available, we can explain how to transfer your storage agreement and belongings to the new unit.

How do I end my storage agreement?

You can give notice in accordance with the notice period stated in your storage agreement. Before leaving, the container must be completely emptied, swept clean and left in good condition. Any supplied lock or access equipment must also be returned as instructed.

Do you offer storage at more than one location?

Yes. Storage Panda provides secure container storage at convenient locations. Visit our locations page to find your nearest site, check available unit sizes and book online.

How can I contact Storage Panda?

Our friendly team is here to help. You can contact us by telephone, text message or email if you have questions about availability, unit sizes, bookings or your existing storage account.